Board index Computer & Internet Problems in Windows System Need help to unlock my computer

Need help to unlock my computer

Post computer problems you encounter here and get help

Post Sun Jan 19, 2014 2:31 pm

Posts: 80
I received an e-mail from a stranger, I opened it on one of my laptops but did not click any links. However, when I restarted, I could not access the system. Nothing can help! Can you guys help me unlock the screen? The popup message says it is from fbi and asks me to pay a fine through moneypak. I do not believe it, but I still need help to remove it!
Thanks in advanced!

Post Sun Jan 19, 2014 3:08 pm

Posts: 84
For sure, spam e-mails, porno sites and unverified free downloads carry malicious programs like ransomware. This is a notorious ransomware. It is difficult to completely get rid of. I found you a helpful manual removal guide Hope this helps you!

Post Sun Jan 19, 2014 3:19 pm

Posts: 72
It seems you're encountering a big trouble. But you may try a system restore to get rid of it. :)

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